To reschedule your eye test, you can click the link in your confirmation booking. This will take you to the booking page, and you can pick another time or day that is suitable. You can also ring the store where your eye test will be held and ask to reschedule your appointment to a preferred time. Find your store information here: https://www.oscarwylee.com.au/locations/full-store-list.html

To cancel your eye test, you can click the link in your confirmation booking. You can also ring the store where your eye test will be held to cancel. Find your store information here: https://www.oscarwylee.com.au/locations/full-store-list.html

Delivery on Australian orders is free, and your order will be sent out via standard parcel delivery. We are unable to send any orders out via Express Post. The expected wait time for orders to arrive at our warehouse is 7-10 business days. Once it arrives and has been shipped, you will get an email with the tracking information. It should be noted that the wait time for the delivery to arrive from the warehouse to your address will be an additional 1-2 weeks. If you are not available to take delivery, a calling card will be left with instructions on how to pick up your package. Unfortunately, there are no deliveries on public holidays. In this instance, please expect your delivery to be delayed by one business day. Please allow more time for collection or delivery during peak times of the year like public holidays or the Christmas period.

Our orders can have a different status depending on where it's at in the production line.
Here is a break down of each status and what it means:
On Hold - This means that your order is on hold in our system whilst we attain more information. We may need to contact you or your previous optometrist and update your order before we submit it to our lab for production.
Processing - Your order is ready to be sent to our lab.
Attention Needed - This means your order is ready to be sent to our lab and needs to be checked once it arrives in store.
Exported to Lab - Your order is in production.
Exported to Review - This means that your order is in production but we need to check your order before we contact you for collection.
Complete - Your order has arrived in-store or has been shipped out to you. You will receive an email to either confirm store collection or with a copy of the tracking information if posted.
Closed/Cancelled - This means that the order has been closed in our system. If you think this is incorrect, please contact us.

To find your prescription, you can follow these steps:

Visit an Oscar Wylee Store: As of 28th July 2026, due to the increasing risk of scams, identity fraud, and social engineering attacks, prescriptions can no longer be released over the phone. If you’ve had your eyes tested at an Oscar Wylee store, your prescription will be on file. Customers can visit any Oscar Wylee store to retrieve their existing prescription.

Book a New Eye Test: If your prescription has expired or you haven’t had an eye test recently, you’ll need to book an eye test to obtain an up-to-date prescription. Oscar Wylee offers bulk-billed eye tests for eligible Medicare cardholders.

Book an eye test with an Oscar Wylee optometrist

Book an eye test

We offer a single pair of prescription glasses from $169 or two pairs from $199. Lens extras such as premium anti-reflective, blue light filter or polarised coatings are available for an additional cost.

Speak with our store team and they can help with pricing and health fund quoting.

At Oscar Wylee, eye tests are bulk billed through Medicare for eligible Medicare cardholders, meaning there is no out-of-pocket expense. For those who are not covered under Medicare, the cost of an eye test is $70. 

For international students, Oscar Wylee offers a free eye test when they purchase any pair of glasses on the same day. To qualify for this offer, you will need to present a valid international ID and student ID. This offer is available in-store, and our friendly staff will assist you with any questions you may have.

Yes, you can order your pair of Oscar Wylee glasses online for your convenience. You will be asked to simply fill in your prescription, lens and contact details, and your order will be shipped to your preferred address.

Repairs

If your frames are damaged, head in and see our store teams and they will be able to help fix or replace them for you.

Charges may apply for items not covered under our 12-month warranty.

Returns

Since each pair of glasses is customised based on your prescription, we cannot offer any exchange or refund for change of mind on prescription items.

If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that Oscar Wylee is not responsible for the cost of the remake.

You may exchange or refund non-prescription, over-the-counter sunglasses within 30 days of delivery if you change your mind. These should be in brand new, saleable condition and accompanied by the original packaging.

No, you can’t change your order. Once an order has been placed, we are unable to modify or cancel it. Your order will be sent to the manufacturer at the close of business on the day you have purchased your eyewear.

There is no way to speed up your order as Oscar Wylee does not do fast track deliveries. However, you can monitor your order easily through the email you will receive once it has arrived in our warehouse, which takes around 7-10 business days.

Yes, someone else can pick up your glasses for you. You just have to notify the store that someone else is collecting the order on your behalf, and ensure the person is sent the order confirmation text you had received. When the person arrives to collect your order, they will be asked to show this confirmation text and ID to verify that they are meant to collect the glasses. It should be noted that if adjustments to your glasses are necessary, you will need to come in yourself to get them fixed.

The two pair and three pair prescription glasses deal do not apply to all glasses orders. Oscar Wylee offers deals wherein customers can get 2 pairs of optical prescription glasses from $199 and 3 pairs of optical prescription glasses from $249. However, these price points apply to standard single vision lenses. Multifocal lenses and other lens add ons will cost extra.

The two and three pair sunglass deal is only available for non-prescription sunglasses. Oscar Wylee offers deals wherein customers can get 2 pairs of non-prescription sunglasses from $199 and 3 pairs of optical prescription glasses from $249. However, prescription sunglasses and other add-ons will increase the price.

Yes, you can mix and match any optical or sunglass frames, as long as they are a part of our 2 pairs for $199 or 3 pairs for $249 deals. This applies for both prescription and non-prescription glasses! However, if you purchase sunglasses with a prescription, there will be an extra $30 cost per pair to add a tint or an extra $100 per pair to add polarised lenses.

We recommend allowing up to 10 business days for your order to be ready for collection in store. If you are having your order posted to you, you will receive an email with the tracking number once your order has been shipped.

If you are having issues with your lenses, head in-store and one of our team will be happy to take a look and let you know the best next steps.

Yes, at Oscar Wylee you can get your lenses replaced for your Oscar Wylee frames, but this will be at a cost. There is a base cost of $89 for reglazing the lenses, then any additional lens add-ons, such as lens thinning, multifocals and blue light filters. This service is not available for other brand glasses.

Oscar Wylee has many store locations across Australia, New Zealand and Canada. Click here to search for the closest one to you.

Find an Oscar Wylee Store Near You

Store Locations

Oscar Wylee provides a 1-year warranty from the date of delivery on frames and lenses against manufacturing faults or defects. We also offer a repair or replacement for problems experienced with vision during everyday use for claims made within 30 days of collection or delivery. Feel free to view further details regarding our warranty policy here: https://www.oscarwylee.com.au/legal/oscar-wylee-warranty.html