Can I try on the frames before I buy?

Of course! We want your Oscar Wylee glasses to be the perfect fit for your face before you commit to a purchase.

We have over 50 stores, Australia wide where you'll be able to try on the entire range of optical and sunglass frames!

How do I place an order?

Placing an order is easy. When you’re ready, click the “Add to Cart” on any product page to add it to your order. During the checkout process, you’ll be asked to select the type of glasses you would like to purchase. You can specify whether you need prescription or non-prescription glasses. If you require prescription glasses, you can either input your prescription information, or select the alternate options for us to obtain it. To make future orders even easier, you can create an account and save your prescription details. Our two pair deal is only available per person and cannot be split between two people. Only one prescription can be used per offer.

What do I need before ordering?

All we need from you is your current prescription - don’t forget to provide us with your pupillary distance (PD). The PD is the distance in millimetres between the center of one pupil to the center of the other pupil.

If you don’t have a copy of your prescription handy, simply call your optician and ask them to provide the information needed. They are required by law to provide you with this information. Alternatively, fill in your optician’s contact information and we’ll grab it for you. If we need any extra information from you, we’ll follow up with an email or phone call.

If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that Oscar Wylee is not responsible for the cost of remake.

If your prescription has expired, you’ll need to visit optician to take an eye exam and obtain an up-to-date prescription. You can always get an eye test at any Oscar Wylee Store.

How do I submit my prescription?

You can enter it directly on the website during checkout, send us a copy via email or provide us with your optician’s contact information and we’ll get in touch with them.

If you’ve already placed an order for prescription glasses and need to provide us with your prescription. You can email an image of it (or a scan of it) to info@oscarwylee.com

Remember to include your name and order number in the email. If you placed the order for someone else, please be sure to include the name of the patient on the prescription.

How do I check the status of my order?

You can check the status of your shipment on our website. Login to your account and go the ‘MY ORDERS’ page.

Alternatively, feel free to contact us via email info@oscarwylee.com or contact your local OW store..

When can I expect my glasses to arrive?

Purchase orders are normally shipped within 7-10 business days from the date of purchase.

Certain orders with incomplete prescriptions will take longer to fulfil, as we may need to contact you to verify or obtain missing information. This may also be the case when we need to obtain your prescription from your optometrist.

How do I place an order for multiple pairs of glasses using different prescriptions?

If you are interested in purchasing multiple pairs using different eyeglass prescriptions (e.g. one pair for distance and one for reading), please enter your full prescription, including reading additon and order your SVD (Single vision distance) pair first. You can then select your second pair and choose SVN (Single vision near). Our two pair deal is only available per person and cannot be split between two people. Only one prescription can be used per offer.

Can you provide high-index (ultra-thin) lenses?

We sure can! For those who need stronger prescriptions, we offer high index options. If your prescription contains a combined Sphere and Cylinder value of ±3.00 or stronger, you will be prompted during the checkout process to add high-index lenses to your order.

How do I change / cancel my order?

The order is placed with our fulfilment centre immediately after payment is confirmed. On this basis, it is not possible to cancel or amend an order.

I’m having trouble with your website. Help!

Should you have problems viewing any part of our site or navigating through the checkout process, we first recommend that you sign out of your account (if applicable), close the browser you are using, and try opening our website in a different browser (we recommend Google Chrome). If you continue to have issues, or if you are having any trouble logging into your account, please send us an email info@oscarwylee.com