RETURNS & WARRANTIES

Do my new glasses come with a warranty?

At Oscar Wylee you are entitled to a replacement for a major failure or manufacturing fault in the frames or lenses within 1 year of purchase. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and/or the issue does not amount to a major failure. We do not, however, cover for mistreatment or general wear and tear over time.

Our warranty does not cover any damage caused by modifications made to the frame.

Our warranty does not cover damage caused to the lenses by misuse. This includes scratches caused by dropping them or crazing to the lenses due to being left in high temperatures.

We recommend that all our half-rim styles are purchased with our Thin & Light, 1.6 index lenses or above. Any orders with standard lenses that chip or crack will not be covered by Oscar Wylee's standard lens replacement warranty.

Can I change my order once it's been processed?

Orders are sent to the lab at the close of business. Once sent we are unable to cancel or modify orders.

What is your returns policy for prescription glasses?

Since each pair of glasses is customised based on your prescription, we cannot offer any exchange or refund for change of mind on prescription items.

What is your returns policy if the lenses don't feel right?

We recommend visiting the store you purchased from. If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that Oscar Wylee is not responsible for the cost of the remake.

I got non-prescription glasses, can I exchange them?

For non-prescription over the counter items, we can offer exchanges within 14 days from received granted they are still in satisfactory condition. Orders placed with our lab are custom orders and do not fall within our exchange policy.

I got non-prescription glasses, can I get a refund?

For non-prescription over the counter items, we can offer exchanges, but we do not offer refunds. Orders placed with our lab are custom orders and do not fall within our refund policy.