RETURNS & WARRANTIES

Do my new glasses come with a warranty?

At Oscar Wylee you are entitled to a replacement for a major failure or fault in the frames or lenses within 1 year of purchase. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and/or the issue does not amount to a major failure. We do not, however, cover for mistreatment or general wear and tear over time.

We recommend that all our half-rim styles are purchased with our Thin & Light, 1.6 index lenses or above. Any orders with standard lenses that chip or crack will not be covered by Oscar Wylee's standard lens replacement warranty.

What is your returns policy for prescription glasses?

Since each pair of glasses is customised based on your prescription, we cannot offer any exchange or refund for change of mind on prescription items.

What is your returns policy if the lenses don't feel right?

We recommend visiting the store you purchased from. If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that Oscar Wylee is not responsible for the cost of the remake.

I got non-prescription glasses, can I exchange them?

For non-prescription items, we can offer exchanges within 30 days from received granted they are still in satisfactory condition.

I got non-prescription glasses, can I get a refund?

For non-prescription items, we can offer exchanges but we do not offer refunds.