Returns & Warranty
At Oscar Wylee you are entitled to a replacement for a major failure or fault in the lenses. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We do not, however, cover for mistreatment or general wear and tear over time.
Every pair of Oscar Wylee frames is handmade, which can result in slight variations in the fit of each frame. If the fit is not perfect when you receive it, we'll help you adjust it to your face at any of our stores. If you are unable to travel to an Oscar Wylee location; your local optometrist will also be able to help you with this service quite easily!
Since each pair of glasses is customised based on your prescription, we cannot offer any exchange or refund for change of mind on prescription items.
If the prescription provided from an external optometrist is incorrect or if the prescription is no longer valid, purchasers agree that Oscar Wylee is not responsible for the cost of the remake.
For non-prescription items, we can offer exchanges within two weeks from received granted they are still in satisfactory condition.