COVID-19 Response

Updated: 3 November 2021


Dear Oscar Wylee community,


As always, at Oscar Wylee the health and wellbeing of our customers and team members is our number one priority. As we all continue to monitor the cases very closely, we want to announce that we will be reopening our stores from 11th October in NSW and tentatively 5th November in VIC to provide appointments for customers that are fully vaccinated as per the government regulations. We would be available to everyone for urgent and essential eye care and for click and collect.

Check our locations page for an updated list of reopened stores and their trading hours prior to your visit. If you have an appointment booked during this lockdown period, your local Oscar Wylee team will contact you.

We have developed a COVID-19 Safety Plan in compliance with government regulations for our employees, patients, and the broader community.

  • Everyone entering the practice must check in with QR codes
  • The vaccination status of anyone entering the practice would be checked (in NSW)
  • Patients who are fully vaccinated can shop as normal, including browsing (in NSW)
  • Unvaccinated patients can only attend for essential eye care and essential care-related shopping (in NSW)
  • Masks must be worn at all times, unless necessary to remove them during an exam
  • Limit of 1 person/4 square metres in the practice (excluding staff)
Our staff will be ensuring that the stores, frames, and equipment are regularly cleaned in accordance with our COVID-19 policy. We ask all customers to follow the government requirements and wear a face covering when visiting your local store.

As more changes unfold, we will be sure to keep you updated on more reopening dates.

On behalf of our entire team, we would like to take this opportunity to thank you for your patience and continued support and to wish you and your family the best. Let's work to protect and care for one another. We're all in this together.



New South Wales (Greater Sydney Region)

Lockdown: from 26 June


Due to the recent COVID-19 outbreak in Greater Sydney and Regional NSW, the Premier of NSW has directed the state into a lockdown as below:

Greater Sydney until at least Monday 11th October 2021

Parts of Regional NSW until midnight Friday 10th September 2021

Under the announcement of restrictions, our optometry service will be open for essential/critical care across various NSW locations. Please check the updated trading hours on our store locations page.

Please contact your local store directly for appointments, the team will be available to help you with any questions and inquiries. If you have an appointment booked during this lockdown period, your local Oscar Wylee team will contact you.

Our online store will remain open. As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page.




Victoria

Lockdown from 5th August


Hi Victoria! We’ve missed you. We’re happy to notify you that following the announcement of restrictions being eased, our stores in Metro VIC will be reopening from Friday 22nd October. Please check the updated trading hours on our store locations page.

Due to the recent COVID-19 outbreak in Victoria, the Premier of Victoria has directed the state into an extended lockdown until 11:59 pm Thursday, 5th November 2021, tentatively. Under the announcement of restrictions, our optometry service will be open for urgent clinical care across various Victorian locations. Please check the updated trading hours on our store locations page. Please contact your local store directly for appointments, the team will be available to help you with any questions and inquiries.

If you have an appointment booked during this lockdown period, your local Oscar Wylee team will contact you.

Our online store will remain open. As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page.




Australian Capital Territory

Lockdown: 12th August - 15th October 2021


Due to the recent COVID-19 outbreak in ACT, the Chief Minister of the Australian Capital Territory has directed the Territory into a lockdown until 11:59pm Friday, 15th October 2021.

Under the announcement of restrictions, our optometry service will be open for time-critical care across our ACT locations. Please check the updated trading hours on our store locations page. Please contact your local store directly for appointments, the team will be available to help you with any questions and inquiries. If you have an appointment booked during this lockdown period, your local Oscar Wylee team will contact you.

Our online store will remain open. As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page.




Keeping you safe in-store

We are implementing these measures across all stores:

  • Updated COVID safe plan with increased measures in-store.
  • Non-contact collections at store entry only.
  • Customer registration upon entry.
  • Mandatory PPE for every team member.
  • We will supply PPE for customers to wear them during appointments as per government regulations.
  • Non-invasive temperature checks at the door for both team members and customers.
  • All frames immediately sanitised after being tried on.
  • Door staff (in clear uniform) to help keep the capacity limit in store and cleaning.

To ensure the health and safety of our valued clients, teams and community, we are following government guidelines and taking strict safety precautions in all of our stores. If you have travelled from overseas in the last 14 days or have had contact with someone confirmed to have COVID-19, and are experiencing flu-like symptoms (such as fever, coughing, sore throat or shortness of breath), please delay booking an appointment for at least 14 days.




Ordering online:

We are open for new orders online. Your orders will be shipped directly to your home for free.




As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page. Stay safe, stay strong, and let’s take care of each other.

Sincerely,
The Oscar Wylee Team