COVID-19 Response

Updated: 14 September 2021


Dear Oscar Wylee community,


In support of the efforts to keep our customers, team members, and community at large safe during this time, Oscar Wylee is taking measures that are aligned with recommendations from government health authorities and Optometry Australia in all our retail stores. We are increasing our sanitation procedures taking the extra precaution to regularly clean our products and continuing to clean our equipment with alcohol wipes before and after use. Our team members have personal protective equipment (PPE) to ensure they are safe.

We will continue to monitor and adjust our plans accordingly and will continue to keep you updated. Thank you for your understanding and the support you have shown us.



New South Wales (Greater Sydney Region)

Lockdown: from 26 June


Due to the recent COVID-19 outbreak in Greater Sydney and Regional NSW, the Premier of NSW has directed the state into a lockdown as below:

Greater Sydney until at least Thursday 30th September 2021

Regional NSW until midnight Friday 10th September 2021

Under the announcement of restrictions, our optometry service will be open for essential/critical care across various NSW locations. Please check the updated trading hours on our store locations page.

Please contact your local store directly for appointments, the team will be available to help you with any questions and inquiries. If you have an appointment booked during this lockdown period, your local Oscar Wylee team will contact you.

Our online store will remain open. As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page.




Victoria

Snap lockdown: 5th August - 24th September 2021


Due to the recent COVID-19 outbreak in Victoria, the Premier of Victoria has directed the state into an extended lockdown until 11:59 pm Friday, 24th September 2021. Under the announcement of restrictions, our optometry service will be open for urgent clinical care across various Victorian locations. Please check the updated trading hours on our store locations page. Please contact your local store directly for appointments, the team will be available to help you with any questions and inquiries.

If you have an appointment booked during this lockdown period, your local Oscar Wylee team will contact you.

Our online store will remain open. As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page.




Australian Capital Territory

Lockdown: 12th August - 15th October 2021


Due to the recent COVID-19 outbreak in ACT, the Chief Minister of the Australian Capital Territory has directed the Territory into a lockdown until 11:59pm Friday, 15th October 2021.

Under the announcement of restrictions, our optometry service will be open for time-critical care across our ACT locations. Please check the updated trading hours on our store locations page. Please contact your local store directly for appointments, the team will be available to help you with any questions and inquiries. If you have an appointment booked during this lockdown period, your local Oscar Wylee team will contact you.

Our online store will remain open. As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page.




Keeping you safe in-store

We are implementing these measures across all stores:

  • Updated COVID safe plan with increased measures in-store.
  • Non-contact collections at store entry only.
  • Customer registration upon entry.
  • Mandatory PPE for every team member.
  • We will supply PPE for customers to wear them during appointments as per government regulations.
  • Non-invasive temperature checks at the door for both team members and customers.
  • All frames immediately sanitised after being tried on.
  • Door staff (in clear uniform) to help keep the capacity limit in store and cleaning.

To ensure the health and safety of our valued clients, teams and community, we are following government guidelines and taking strict safety precautions in all of our stores. If you have travelled from overseas in the last 14 days or have had contact with someone confirmed to have COVID-19, and are experiencing flu-like symptoms (such as fever, coughing, sore throat or shortness of breath), please delay booking an appointment for at least 14 days.




Ordering online:

We are open for new orders online. Your orders will be shipped directly to your home for free.




As always our team will continue to help you with your questions and inquiries. Connect with us via our contact us page. Stay safe, stay strong, and let’s take care of each other.

Sincerely,
The Oscar Wylee Team